Shopify Updates

Shopify Launches a Customer Self-Serve Returns Feature

Changelog update from Tuesday, February 7, 2023
Posted by Galen King in Online Store

Shopify has launched a customer self-serve returns feature, allowing merchants to simplify the returns process and enhance customer satisfaction. This free tool enables customers to easily request returns through the merchant’s online store, receive return decisions, and get detailed instructions. Merchants can approve or decline requests, provide return instructions, and track returns directly in the admin to streamline operations.

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