Shopify POS v9.8 Adds Return Rules Support

Apr 29, 2024

By Galen King

In version 9.8 of Shopify POS, return rules support has been introduced. These structured policies can be utilized for both in-store and self-serve online returns, ensuring consistency and accuracy in return processes while reducing staff workload and building customer trust. Configured in the Shopify Admin, return rules determine a product's return eligibility, providing staff with contextual information when items can't be returned. Applicable return rules include Return Window and Final Sale. Managers with the necessary permissions can override policies to complete returns or exchanges when needed.

→ Read the full update on changelog.shopify.com

Client testimonials

Andre, Soludos

I highly recommend working with Galen over at Lucid Commerce. He is a refreshing partner compared to agencies that work at the pace of snails (he is happy to be pragmatic and get stuff done). I have found him as a valuable partner as he isn't afraid to help both at the 30,000 foot level, and get in the weeds when there is tactical work to be done. Lastly, he is best-in-class when it comes to keeping your engagement organized and codified through Notion (project management). Thanks for the partnership, Galen!

Scott, Zip Top

Galen and Lucid are exceptional. They have a rare combination of technical talent, design sensibility, and business acumen. They took on our projects as if it was their own products & company and went above and beyond to ensure that we were successful. I would highly recommend.

Jonni, Perkie Prints

Truly am grateful beyond words for getting to work together. I appreciate how your thinking fuels my brain to think differently. You give a fresh perspective…. It is not easy trying to get a small business off the ground, but when I have meaningful connections like this, it truly fuels my greater purpose….

Nate, Felt+Fat

Working with the Lucid team was a breeze! Communication was swift and professional. They came with great ideas and I never felt as though we were being upsold on things we didn't need. We came in on time and in budget with everyone feeling very pleased with the process overall. I would highly recommend them and their work.

Chris, FWFG by Yoga With Adriene

Lucid has been a dream team to work with. It was evident from the very beginning that the team truly cared about our project and about creating exactly what we were hoping to accomplish (and often what we didn’t even know we wanted.) They are professional, patient, kind and knowledgable.

Tina, Tattly

We've been continuously impressed with Lucid. Everything is handled with attention to detail and care. In the short time we've worked with them they have helped us streamline our check-out process and helped us drastically lower our cart abandonment rate. We are thrilled to be working with Lucid and will continue doing so!

Dax, Venus Et Fleur

Lucid has been instrumental in our scalability and… a pleasure to work with. They've always been prompt, knowledgeable, and flexible to the dynamic nature of our fast-paced business.

Joanna, United by Blue

Lucid has… blended seamlessly into our internal team. We've worked with them on big and small projects ranging from full site replatforms down to marketing landing pages and UX enhancements. They've taken the time to understand how we work and cater their approach to best suit us. This often means being flexible and executing on quick turnarounds. I highly recommend Lucid!

Oliver, Oliver Jeffers

Working with Lucid was a delight. Their methodical approach to designing our store, helped us break down the process and fully understand how best to use Shopify, both from our perspective and the customer’s. They were professional, patient, and consistently bringing great ideas to the table. Even after the job was finished, we still felt supported. … and as a bonus, we found them to be just as passionate about being kind.

Maria, PoCampo

It was an absolute pleasure to work with Lucid to bring our vision for our new Shopify store to life. They listened to what we wanted to accomplish from both a branding and revenue standpoint and delivered a beautiful and easy-to-update Shopify site and surpassed our expectations. I thought our timeline was aggressive but they got it done without compromising the vision or functionality. I highly recommend them!

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Shopify POS v9.8 Adds Return Rules Support

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Frequently asked questions